The Points Conundrum: When Loyalty Programs Go Rogue The world of credit card points and miles has grown into a massive industry, with airline loyalty programs valued at tens of billions of dollars.
Yet, many consumers treat these currencies like disposable income, redeeming them for trivial items or worse – destroying their value in the process.
This phenomenon is not unique to credit card rewards; it's a symptom of a broader issue: our tendency to concentrate risk in single programs or investments.